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Terms of Service

Last updated: February 2026

These Terms of Service govern the use of services provided by Wheelie Clean Australia (“we”, “us”, “our”). By requesting or using our services, you agree to these terms.

Services

Wheelie Clean Australia provides mobile wheelie bin cleaning services for residential and commercial customers. Services are carried out after scheduled bin collection where possible.

Bookings & Enquiries

Submitting a booking or enquiry through our website does not guarantee service. All bookings are subject to confirmation of:

  • Availability

  • Location

  • Pricing

We will contact you to confirm details before any service is performed.

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Pricing & Payment

  • Prices are quoted based on the information provided by the customer.

  • Final pricing may vary depending on bin condition, number of bins, or access issues.

  • Payment terms will be confirmed prior to service.

  • Discounts or package pricing may require prepayment where specified.

Customer Responsibilities

Customers agree to:

  • Ensure bins are accessible on the scheduled service day

  • Remove loose items or hazardous materials from bins

  • Secure pets and provide safe access to the bins

We are not responsible for delays or missed services due to inaccessible bins.

Health, Safety & Access

We reserve the right to refuse or reschedule a service if:

  • Access is unsafe

  • There are hazardous materials present

  • Weather conditions prevent safe operation

Cancellations & Rescheduling

  • Cancellations or reschedules should be made as early as possible.

  • Missed services due to inaccessible bins may not be refundable.

  • Ongoing services may be paused or cancelled with notice.

Satisfaction Guarantee

We aim to provide high-quality service. If you are not satisfied, please contact us within 24 hours of service so we can review and address the issue.

Liability

While all reasonable care is taken:

  • We are not responsible for pre-existing damage to bins

  • We are not liable for indirect or consequential loss

  • Our liability is limited to the cost of the service provided

Changes to Terms

We may update these Terms of Service at any time. Continued use of our services constitutes acceptance of the updated terms.

Contact

For any questions regarding these terms, contact:

Wheelie Clean Australia
Email: admin@wheeliecleanaustralia.com.au

Phone: 0412 57 37 80

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Privacy Policy

Last updated: February 2026​

Wheelie Clean Australia respects your privacy and is committed to protecting your personal information.

 

Information We Collect

We may collect:

  • Name

  • Phone number

  • Email address

  • Suburb and service details

Information is collected only when you submit a form or contact us.

How We Use Your Information

Your information is used to:

  • Respond to enquiries

  • Confirm bookings

  • Provide services

  • Communicate about your request

We do not sell or share your information with third parties for marketing.

 

Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

Access & Correction

You may request access to or correction of your personal information by contacting us.

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 Contact

If you have any privacy concerns, contact:

Wheelie Clean Australia
Email: admin@wheeliecleanaustralia.com.au

 

Refund & Cancellation Policy

Last updated: February 2026

 

Refunds

  • Refunds may be provided where a service cannot be completed due to our fault.

  • No refunds are issued for missed services caused by inaccessible bins.

Cancellations

  • One-off services may be cancelled prior to confirmation without charge.

  • Scheduled services require reasonable notice for cancellation.

Satisfaction

If you are unhappy with a service, contact us within 24 hours and we will work with you to resolve the issue.

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